FAQ's - J2 Containers
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FAQ’s

Comon Questions About Our Containers

  • WHAT IF I NEED A CUSTOM SIZE CONTAINER OTHER THAN THE SIZES LISTED ON YOUR PRODUCT PAGE?

We have our own in-house modification yard in Wilmington, CA where we can custom make your desired size. Please note that any size other than the standard 20′, 40′, 45′ lengths will cost more. There is a common misconception that 10′ containers should be cheaper than a standard 20′ container; however there are additional labor costs to modify an existing container to your requested size.

  • I ALREADY HAVE A CONTAINER ON MY PROPERTY. CAN YOU COME OUT AND MODIFY IT ON SITE?

Yes we do offer mobile installs. This service is only for Los Angeles County.

  • WHAT FORMS OF PAYMENT ARE ACCEPTED?

Full balance of your invoice is due before the delivery date is scheduled. Invoices are sent directly to your email through our secured online system. All major credit cards and ACH transfer payments can be submitted directly through the invoice. Please call us for other acceptable forms of payment.

  • DO YOU OFFER FINANCING?

Yes, we have partnered with Klarna to offer financing payment options to all our customers. Please note all financing decisions are handled by Klarna. Klarna is an independent company and is not affiliated with J-2 Containers

  • WHAT IF I DO NOT HAVE THE MINIMUM SPACE REQUIRED FOR DELIVERY?

If you do not have the minimum space to deliver via our trucks another option is a forklift or crane service. Please note these will be additional costs to the delivery rate.

  • CAN I VISIT YOUR LOCATION TO PICK OUT MY CONTAINER?

We welcome guests to our yard in Wilmington, CA by appointment ONLY. We can show you our latest projects we are working on. Many times the containers in our yard have already been purchased by customers and are awaiting modifications. Give us a call to discuss availability (833) 269-4887.

  • WHAT IS YOUR RETURN POLICY?

All container sales are final, as is. We strive to provide our customers with an accurate understanding of the container condition they are purchasing through our sample pictures listed on our website. Please view through our various container condition pictures to determine which would suit your needs. If you have any questions or concerns call our office at (833) 269-4887.

  • CAN I RECEIVE A DISCOUNT IF I PURCHASE MULTIPLE CONTAINERS?

Call us for bulk package pricing if you are intending to purchase several containers at once.

  • CAN I CHOOSE THE COLOR OF MY CONTAINER?

You cannot select the color of your shipping container, they come “first off the stack” You can select a specific color if you purchase an exterior paint job New (One-Trip) units are typically beige

  • DO ALL CONTAINERS HAVE RUST AND DENTS?

All used containers will have some surface rust and dents. If rust is not acceptable and the appearance is important, we suggest purchasing a New One-Trip container.

  • ARE CARGO DOORS EASY TO OPEN?

Cargo doors require a little strength to open and close. If you have any physical limitations perhaps consider adding a side door or roll-up door to your purchase Cargo doors will bind and not open properly if the container is not placed on a level surface.

  • WILL MY CONTAINER BE WATER-TIGHT?

Yes, all containers will resist any water penetration Prolong the life of your container by keeping it up and off of the dirt and place it ideally on asphalt, cement slab or gravel or at a minimum place treated 4×4’s (available for purchase through us) or railroad ties under the container to keep it up off any potential moist soil.

  • HOW LONG UNTIL MY CONTAINER(S) IS DELIVERED?

We typically deliver a container (without modifications) within 5-7 business days from purchase. Container modifications and paint jobs require a bit more time and we will contact you with the approximate timing for completion. Please note if purchasing more than one unit, the containers may be delivered on separate days. We cannot control mother nature or unforeseen mechanical breakdowns; we make every effort to keep our 98% timely delivery rating.  

  • HOW DOES THE DELIVERY PROCESS WORK?

All containers are delivered via tilt bed trucks and trailers. The driver will reverse into the desired location to unload the container. Our skilled drivers will attempt to position the container in your specific location. For the safety of our trucks and your property they may suggest an alternate placement. Extra delivery fees will be added if the destination address is more than 1 mile off a paved road. Each delivery is given a 30 minute window to unload the unit, if there are delays such as inability to reach the contact person or the drop-off site is not ready, we will charge a “stand-by” time. Call us if you have any questions about the delivery site. 

  • HOW MUCH SPACE IS REQUIRED?

All containers must be delivered on level & hard packed surfaces, our trucks are not 4-wheel drive and there will be a charge if our trucks get stuck and we need to call a tow company. 20’ containers require a minimum of 60’ in front of where the container will be placed. 40’ containers require a minimum of 90’ in front of the container. Minimum 12’ width and 16′ height

Delivery site must be free and clear of fences, power lines, trees, shrubs, personal items, cars, etc. You will be charged a dry-run fee if the driver cannot safely deliver.

  • WHAT TYPE OF WARRANTY DO YOU OFFER? 

All our containers come with a no leak warranty. A New/One-trip container comes with a ten (10) year warranty and a used container comes with a one (1) year no leak warranty. Our modification labor is also warrantied for one year. All other installed components may have varying manufacturer warranty periods, please contact us for more details. 

  • WHAT IF I CANNOT ACCEPT DELIVERY ON THE AGREED DELIVERY DATE? 

We understand things can come up; we can reschedule your delivery to a better date however we cannot push out your delivery more than one week past your original delivery date. If you are not able to accept delivery within this time, we will assess a $60 per day storage fee. 

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